Ashewa Technology Solution Knowledge Base

A clean documentation center for Ashewa Technology Solution users, implementers, developers, and support teams. Browse guides, policies, FAQs, technical references, troubleshooting documents, and internal workflows.

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User Docs

Discover guides by role

For Users

Learn how to use Ashewa Technology Solution features step by step, follow business procedures, and understand approved operating guidelines.

For Implementers

Access configuration notes, process explanations, module references, and implementation guidance for client projects.

For Support Teams

Find troubleshooting articles, FAQs, known solutions, and technical documentation to resolve issues faster and consistently.

How it works

How to use the Knowledge Base

For Website Users

Use the public documentation portal to quickly understand Smart ERP features, processes, and common questions.

Browse the left sidebar by document type, category, subcategory, and article.
Use search and filters to find guides, policies, FAQs, technical documents, or troubleshooting articles.
Open an article to read approved step-by-step documentation.
Use the Smart AI Assistant to summarize, extract key points, or explain articles simply.
Copy AI answers when you need to share or save the explanation.

For Internal Users

Internal teams can create, review, approve, publish, and maintain documentation using the Knowledge backend workflow.

Create articles from the Knowledge backend and assign document type, category, and reviewer.
Write clear content with screenshots, steps, warnings, and expected results.
Submit the article for review when the content is ready.
Reviewers approve the content and publish it to make it visible on the website.
Review expired or outdated documentation regularly.

Internal Workflow

Documentation publishing process

Create Draft

Add title, content, document type, category, reviewer, and internal notes.

Submit Review

Send the article to the reviewer for accuracy, clarity, and quality checking.

Approve

Reviewer approves the content when it is correct, complete, and ready.

Publish

Publishing automatically makes the article visible on the public website.

Tip: Use the left sidebar to browse documentation. Open any article to activate the Smart AI Assistant on the right side.

AI Assistant

Smart AI

Open any document from the left sidebar to use the Smart AI Assistant.

The assistant helps users understand documentation faster by summarizing, explaining, and extracting key points from selected articles.

How users can use this page

Search for documentation using keywords.
Filter articles by document type or category.
Open an article from the left sidebar.
Ask Smart AI to summarize or explain the article.
Copy the answer when needed.

Internal user reminder

Create documentation as Draft first.
Submit the article for review.
Reviewer approves the content.
Publish only approved articles.
Review and update outdated articles regularly.

Need help implementing or using Ashewa Technology Solution?

Get guidance from our team for setup, training, troubleshooting, and business process support.